BCG_SOCIAL-IMAGES_BUSINESS-OWNER_AH_V01

In this competitive and recession-squeezed market, providing superior customer service can make all the difference in both your reputation and your success. All business owners would like to believe their organization provides exceptional customer service. While many businesses boast about their standards, how many are truly successful in delivering a quality of customer service that keeps even the most demanding clients coming back for more? Smaller companies may find it difficult to compete with larger

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